Sprout House

Support

Need help with Sprout House? Contact us and include enough detail for us to understand what happened.

What we can help with

• Sign-in, account access, and Guest-to-account migration problems
• Cloud backup, restore, reinstall, or missing plant and Room Light Map media
• Plant, room, care-task, photo, lighting, identification, or Sprig issues
• Subscription access, Restore Purchases, plan changes, Plan Inactive behaviour, or Sprig Refill issues
• Bug reports, unexpected app behaviour, and accessibility problems
• Privacy and data requests

Subscriptions and billing

Sprout House subscriptions and optional Sprig Refills on iPhone are purchased through Apple. Apple handles App Store payment processing and billing. If a purchase, restoration, renewal, upgrade, downgrade, or refill appears incorrect inside Sprout House, contact us at the support email above.

Accounts and cloud restore

If you are signed in, supported Sprout House account data and eligible app-owned plant, growth, and Room Light Map media may be backed up or restored through account-scoped cloud services. If data does not return after sign-in or reinstall, tell us what type of data is missing and approximately when the problem occurred.

Sprig, identification, and photo analysis

Sprig and supported image-analysis features use remote processing when you request those features. If you report an AI, plant-identification, health, or Room Light Map problem, include the app version, the screen you were using, and a short description of what you expected.

Helpful information to include

When reporting an app problem, it helps to include your iPhone model, iOS version, Sprout House app version and build number, what you were trying to do, whether you were on Wi-Fi or cellular, and any error message you saw. Screenshots are welcome when they do not contain information you do not want to share.

Privacy and data

Read the Sprout House Privacy Policy or visit Delete account or data for the current deletion route.